State Health Insurance Assistance Program (SHIP)


For unbiased FREE Medicare Counseling assistance:

Southern Nevada Toll Free Hotline: 800-307-4444
Northern Nevada Toll Free Hotline: 844-826-2085

The State Health Insurance Assistance Program, or SHIP, is a state-based program that offers local one-on-one counseling and assistance to people with Medicare and their families.

Through Administration for Community Living (ACL) funded grants directed to states, SHIPs provide free counseling and assistance via telephone and face-to-face interactive sessions, public education presentations and programs, and media activities. The SHIPs were originally established to address the confusion caused by the increase in choices of Medicare supplemental insurance, or Medigap.

SHIP services are free and unbiased, we won't pressure you into a plan or sell you any health insurance products.

For assistance after hours and on the weekends, you may call Medicare directly as they are open 24 hours per day, 7 days a week: 1-800-Medicare (633-4227)

Since the program's inception, however, the role of the SHIPs in serving people with Medicare has greatly expanded. Today, trained volunteer and partner counselors offer information, counseling and assistance to Medicare beneficiaries on a wide range of Medicare and Medicaid that includes help with premiums and co-pays through Medicare Savings Plans, and Medigap matters. Assistance also includes education and enrollment in Medicare prescription drug plans, Medicare Advantage options, information on long-term care insurance, claims and billing problem resolution, information and referral on public benefit programs for those with limited income and assets, and other health insurance benefit information. In addition, SHIPs also support efforts to inform Medicare beneficiaries about Medicare fraud and abuse.


Each year, between October 15 - December 7, Medicare beneficiaries have the opportunity to review and change their current plan coverate, including their Part D prescription drug plans. Even if you are happy with your current plan, it is highly recommended to review your current plan and make sure your coverage is not going to change in January. You can compare plans at and select 'Plan Finder'. If you need some help, call Nevada SHIP at 800-307-4444 to schedule an appointment. In most areas, you are able to speak to a certified SHIP Counselor in person or over the phone if you prefer.

Medicare Annual Enrollment Period is October 15 – December 7 each year!


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Project Manager

Cheyenne Pasquale
1860 E. Sahara Avenue
Las Vegas, NV 89104