State Health Insurance Assistance Program (SHIP)


For unbiased FREE Medicare Counseling assistance:

Southern Nevada Toll Free Hotline: 800-307-4444
Northern Nevada Toll Free Hotline: 844-826-2085

The State Health Insurance Assistance Program, or SHIP, is a state-based program that offers local one-on-one counseling and assistance to people with Medicare and their families.

Through Administration for Community Living (ACL) funded grants directed to states, SHIPs provide free counseling and assistance via telephone and face-to-face interactive sessions, public education presentations and programs, and media activities. The SHIPs were originally established to address the confusion caused by the increase in choices of Medicare supplemental insurance, or Medigap.

SHIP services are free and unbiased, we won't pressure you into a plan or sell you any health insurance products.

For assistance after hours and on the weekends, you may call Medicare directly as they are open 24 hours per day, 7 days a week: 1-800-Medicare (633-4227)

Since the program's inception, however, the role of the SHIPs in serving people with Medicare has greatly expanded. Today, trained volunteer and partner counselors offer information, counseling and assistance to Medicare beneficiaries on a wide range of Medicare and Medicaid that includes help with premiums and co-pays through Medicare Savings Plans, and Medigap matters. Assistance also includes education and enrollment in Medicare prescription drug plans, Medicare Advantage options, information on long-term care insurance, claims and billing problem resolution, information and referral on public benefit programs for those with limited income and assets, and other health insurance benefit information. In addition, SHIPs also support efforts to inform Medicare beneficiaries about Medicare fraud and abuse.


Each year, between October 15 - December 7, Medicare beneficiaries have the opportunity to review and change their current plan coverate, including their Part D prescription drug plans. Even if you are happy with your current plan, it is highly recommended to review your current plan and make sure your coverage is not going to change in January. You can compare plans at and select 'Plan Finder'. If you need some help, call Nevada SHIP at 800-307-4444 to schedule an appointment. In most areas, you are able to speak to a certified SHIP Counselor in person or over the phone if you prefer.

Medicare Annual Enrollment Period is October 15 – December 7 each year!


The Medicare Access and CHIP Reauthorization (MACRA) of 2015 mandates the removal of Social Security Number (SSN) from current Medicare cards to address the current risk of beneficiary medical identity theft. Do NOT shred your Social Security card. Your New Medicare card does not replace your Socal Security card.

The new Medicare card won't change any benefits of Medicare. The card will have an 11 digit unique identifier called the Medicare Beneficiary Identifier (MBI). The new card will start being mailed to beneficaries across the nation April 2018. Beneficaries are strongly encouraged to ensure their mailing address is current with Social Security Administration. If you need to correct your address call 1-800-772-1213, TTY 1-800-325-0778 or login to your online accout at Cards will not be issued at the same time as others. It is a massive process to ensure 60 million beneficiaries receive their new card. A benefit of the new unique card number is a new MBI number can be issued if your Medicare account is ever compromised.

BEWARE of anyone trying to phone you about your new card. Social Security Administration and Medicare will not call you and will never ask you for personal or private information to get your new card. They already have your information.

For more information please visit the Medicare website:

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Serving Nevadans since 2005!

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NWD Coordinator

Jamie Ahumada
3416 Goni Road
Carson City, NV 89706